Construction crew damages fiber optic cable, outage affects 100 customers
Plattsburgh, NY—12/7/12 A telecommunications outage—which lasted for several hours—affected service for about 100 customers. Technicians were sent out immediately to splice the 144 fibers back together. The company president shared that “Each fiber is about the width of a human hair. It’s a very precise remedial action that’s required, and it takes a highly skilled technician to do it.” Meanwhile, the company helped forward land-line calls to customers' cellphones. A few customers were even given cellphones temporarily by the company. The ...
